InternetSAP Raises Support Fees
Staged increments will see fees totaling 22 percent of license fees by 2012; meanwhile, Acresso offers a solution to manage, and potentially save on license fee costs.
SAP will move all its customers to a more comprehensive and expensive support offering, SAP Enterprise Support, that was first rolled out to new customers in May. Existing customers will stick with their current fee rates until January 1. Customers currently pay 17 percent of their license fees for support. Over the next four years, this will be raised by eight percent a year, to total 22 percent of the license fees by 2012, Mark Cordrey, vice president, SAP Active Global Support, told InternetNews.com. That percent is the same as what SAP archrival Oracle charges. New customers who signed up for SAP Enterprise Support from May were billed 22 percent of their license fees for support. According to Cordrey, customers will get more bang for their buck with SAP Enterprise Support. "They'll get Run SAP, a methodology which will help them operate the system, and there are tools and services which they didn't have access to in the past, such as an enhancement to Solution Manager, to help them with lifecycle and change control management," he said. SAP Solution Manager covers all key aspects of solution deployment, operation and continued improvements. RELATED ARTICLES SAP Beefs Up Enterprise Support Oracle, Salesforce.com Apps Now on iPhone Red Hat Expands JBoss SOA, Community Efforts InstallShield Downloads Yahoo Toolbar Distribution Compliance Issues Still Bedevil IT For more stories on this topic: These... [ Read more on www.internetnews.com ]
InternetSite Tries to Laugh at Foreclosure
Losing your home? This site tries to make you laugh about it while selling you T-shirts.
InternetGerman site sued by Facebook says claims without merit (Reuters)
Reuters - The German company sued by Facebook for running a "knockoff" of the social networking Web site said on Sunday it asked a German court to declare that Facebook's claims are without merit.