GeneralRoyal Mail turns to artificial intelligence to answer customer enquiries

Royal Mail has cut e-mail enquiries to its corporate and consumer websites by half using neural network-based technology...

Royal Mail has cut e-mail enquiries to its corporate and consumer... [ Read more on www.computerweekly.com ]

GeneralHackers exploit website reputations, says Websense

Hackers will use more sophisticated ways of targeting websites...

GeneralFaceTime Wins Lawsuit Over IM Code

But messaging customers won't see a service disruption because of loss of FaceTime compliance code, Reuters says.