InternetVMware May Be Hit Hard by Hypervisor Error

While the problem was relatively minor, it could cause partners and users to look askance at the company, which has prided itself on its quality.

Sometimes it pays to wait a few weeks. VMware introduced Update 2 for both its ESX 3.5 hypervisor and ESXi 3.5 free hypervisor at the end of July with much fanfare. Then, at midnight on August 12, both went awry. A piece of code in the hypervisor expired the products, which meant that users could not start new virtual machines (VMs), power on VMs after they had been shut down, and could not move a VM from one host to another. New CEO Paul Maritz wrote an open letter of apology within 12 hours, promising this would not happen again. VMware has also notified customers, pulled the affected software off its Websites, and issued new versions without the flaw. The scope of the problem was huge -- in its literature, VMware boasts that it has more than 120,000 customers and nearly 18,000 partners. In his letter on The Console, VMware's executive blog, Maritz said the company is "doing everything in our power to make sure this doesn't happen again," and that VMware is reviewing its processes. RELATED ARTICLES VMware Offers ESXi Hypervisor for Free Symantec Moves Into Endpoint Virtualization For more stories on this topic: In response to a request for an interview, VMware (NYSE: VMW) e-mailed InternetNews.com a statement saying it has notified its customers that "we have re-issued the entire ESX/ESXi 3.5 Update 2 release." The statement also indicates the Web sites from which users can download these new releases... [ Read more on www.internetnews.com ]

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