InternetStudy: Google Tops in e-Business Satisfaction
Customer satisfaction with Web-content services are on the rise, while researchers claim portals are losing out to search engines.
Source: Reuters Customer satisfaction with online information-retrieval services is on the rise, reaching a record high and revealing a shift in the way people are seeking out content, according to a new study. To gauge how effectively businesses are satisfying consumers' needs, researchers at the University of Michigan developed the American Customer Satisfaction Index, or ACSI, a 100-point rating scale they apply to various sectors of the economy. The ACSI model measures how well a business performed against customers' expectations. Partnering with private research firm ForeSee Results, the report's authors found that Google (NASDAQ: GOOG) is the most user-friendly of all the major portals and search engines. RELATED ARTICLES Net Satisfaction on The Rise Microsoft's Cashback: Search, Buy and Get Paid Web Retail All About Customer Experience Study: e-Gov Satisfaction on the Rise For Search Engine Use, Glass Almost Half Full For more stories on this topic: Google's ACSI score of 86, up 10 percent from last year, places it among the top businesses that the researchers have measured in all industries. So far this year, the only ones to top it are the carmakers Lexus and BMW, which each scored an 87. Matching Google's score were Toyota and Honda. Within the Internet industry, Google's ascendancy betrays what the researchers identified as a major shift in how people are using the Web to find information... [ Read more on www.internetnews.com ]
InternetFedora 10 Takes Shape
Red Hat's next-generation Linux distribution shows off some early new features as it preps for release.
InternetMicrosoft pursues search improvements, sans Yahoo (InfoWorld)
InfoWorld - While the company only has a 10 percent share of the search market with its Live Search technology, Microsoft has big plans to enhance its platform regardless of what happens with its now-dormant proposal to buy Yahoo.